NEW HELP TOPICSFebruary 6, 2026
Patient Declines Care Workflow (BC Cancer)
View Chemotherapy History in the Patient Chart
February 4, 2026
Adjust Date and Time when Charting is Delayed
February 2, 2026
January 29, 2026
Determine What is Visible to Patients AccessMyHealth Patient Portal
Team Communication Workflow (VGH and UBC)
January 27, 2026
View Documents and Results Signing Details in the Patient Chart
January 26, 2026
Remediate and Mark Documents with PDF Attachment(s) as In Error (HIM)
January 20, 2026
View Medical Assistance in Dying (MAiD) Forms in CST Cerner
January 12, 2026
Provide In Centre Hemodialysis (HD) to Hospital at Home (HaH) Patient (VGH)
January 9, 2026
Document ED Casting (Nurse WHCC)
January 7, 2026
STAT Holiday Lab Collection Workflow (VCH LTC)
January 6, 2026
Enter Unit Collect Lab Orders and Use the Single Patient Task List to Complete Task (VCH LTC)
Automated Resident Isolation Orders and Isolation Order Workflow (VCH LTC)
Order AMB Additional Infusions Injection Inhalations Day of Treatment (Ambulatory)
December 29, 2025
Add and Remove Alerts in Tracking Shell (Hemodialysis)
December 17, 2025
Attach Documents to Message in Message Centre (Provider)
December 15, 2025
ED Bed Transfers to Endoscopy and Back to ED Workflows
December 9, 2025
November 26, 2025
AccessMyHealth Patient Portal FAQs
November 18, 2025
Add a Proxy for AccessMyHealth Patient Portal
Modify a Proxy for AccessMyHealth Patient Portal
Remove a Proxy for AccessMyHealth Patient Portal
Review AccessMyHealth Patient Portal Status and Proxy Info in CST Cerner
Send Message to AccessMyHealth Patient Portal Using Message Centre
Do NOT Send Note to AccessMyHealth Patient Portal (Pharmacist)
Do NOT Send Note to AccessMyHealth Patient Portal (Provider)
November 14, 2025
Inpatient Requiring Hemodialysis (HD) in the Ward Location Workflow (VGH)
November 12, 2025
November 7, 2025
November 6, 2025
Inpatient Requiring Hemodialysis (HD) in Outpatient HD Unit Location Workflow (VGH)
November 5, 2025
Regular Chronic Hemodialysis (HD) Patient Transfer Between HD Units
New Hemodialysis Start - Chronic Kidney Disease (CKD) Patient Workflow
November 4, 2025
New Hemodialysis Start - Acute Kidney Injury (AKI) Patient Workflow
October 29, 2025
Regular Chronic Hemodialysis Patient Workflow (VGH)
October 28, 2025
Manage Message Centre Results (Provider)
October 21, 2025
Regular Chronic Hemodialysis (HD) with a Permanent Schedule Change (VGH)
Regular Chronic Hemodialysis (HD) with a Temporary Schedule Change (VGH)
October 17, 2025
Order and Schedule Treatment to be Performed at qGH Ambulatory Care Unit
Discharge Recurring Encounters (BCC)
October 16, 2025
Order One Time IVIG Dose for Measles Post-Exposure Prophylaxis
October 15, 2025
Place Order Outside Scope of Practice (Certified Practice Nurse)
October 7, 2025
Request a Surgical Insertion of Vascular Access Using the BCH SIVAR Auto Text
Choose the Correct Conversation and Encounter (QGH)
Refuse Results in Message Centre (Ambulatory Provider)
October 6, 2025
Document Perinatal Telephone Triage Assessment (VCH and PHC only)
Peripheral Parenteral Nutrition (PPN) Rate Adjustment (VGH only)
October 2, 2025
Document Nurse Practitioner (NP) Primary Care Encounter Codes on Quick Orders Page (Texada)
September 25, 2025
View Patient Circle of Care Information (Provider, Nursing, Allied Health, Clerk)
Document Patient Circle of Care Information
Modify Patient Circle of Care Information
Insert Patient Circle of Care Information to Documentation Note
September 22, 2025
Retrieve Deleted Items from Work Queue Monitor (WQM)
September 10, 2025
Manage Result and Document Notifications (VCH Solid Organ Transplant Clinics)
September 4, 2025
August 29, 2025
Treat an Inpatient Using an Outpatient Protocol (Oncology Provider)
Order a New Outpatient PowerPlan on an Inpatient Encounter - Admission Management
Add and Update a New Outpatient PowerPlan for an Inpatient
Order a New Outpatient PowerPlan on an Inpatient Encounter - Discharge Process
Modify Existing Outpatient PowerPlans for an Inpatient setting - Admission Management
Modify an Outpatient PowerPlan for an Inpatient
Modify Existing Outpatient PowerPlans for an Inpatient setting - Discharge Process
August 12, 2025
Print Patient Form Label for the Correct Encounter to Scan Documents (BCC NA)
August 5, 2025
Register TB Services for Patients without Valid MSP Coverage for TB Chest X-ray
July 23, 2025
July 22, 2025
Ongoing Care and Orders Management Workflow (VCH LTC)
Resident Death Workflow (VCH LTC)
Resident Discharge to External Site Workflow (VCH LTC)
Resident Move-In and Admission Workflow (VCH LTC)
Transfer Resident to Hospital and Back Workflow (VCH LTC)
July 21, 2025
Place Charge Orders - Shadow Billing (Providers)
July 17, 2025
Resident Transport Workflow (VCH LTC)
ECG and Holter Monitoring Workflow (VCH LTC)
Resident Attends Outpatient Medical Daycare Clinic Workflow (VCH LTC)
Resident Goes on Pass Workflow (VCH LTC)
Admit Client to Respite Bed Workflow (VCH LTC)
July 3, 2025
Complete Indigenous Self Identification Information (Clinicians)
June 27, 2025
Add an Addendum to a Note when the Modify Button is Not Available
June 24, 2025
Complete Indigenous Self Identification Information (Clerks)
June 23, 2025
Order Lumbar Puncture for Adult Patients without Interventional Radiology Support (Ambulatory)
June 18, 2025
Create a Care Management Visit Note
June 17, 2025
Run Cancelled or Expiring Orders Linked to an Appointment or Request Report
May, 2025
April 14, 2025
Overview of Batch Scanning with Advanced Capture (HIM)
Advanced Capture - Batch Types (HIM)
Prepare Documents for Advanced Capture - Batch Scanning (HIM)
Batch Scan Documents with Advanced Capture (HIM)
Validate Batch Scanned Documents in Advanced Capture
Delete a Document or Page in Advance Capture
Rotate Page to Correct Orientation in Advanced Capture
Merge Documents in Advanced Capture
Split Document in Advanced Capture
Reject and Rescan a Document in Advanced Capture
Complete Validation Steps for Scanned Documents
April 9, 2025
March 31, 2025
Schedule an Urgent, Add-on Endoscopy Appointment (Sites with Full endoPRO)
Change Procedure on an Endoscopy Appointment (Sites with Full endoPRO)
Cancel an Endoscopy Appointment prior to Check In
March 19, 2025
Print and Fax Documents in Report Request
March 14, 2025
Add, View and Delete a Note in AccessHIM
Log a New Request in AccessHIM
Modify a Requester in AccessHIM
Print a Mailing Label in AccessHIM
Print Cover Letters in AccessHIM
Retrieve, View and Modify a Request in AccessHIM
Search a Requester in AccessHIM
Search for a Request in Request Queue in AccessHIM
View Request History in AccessHIM
March 13, 2025
Import Documents from the Notes Page in the Patient Chart
March 11, 2025
Highly Sensitive Information Notes Overview (Forensics)
Create a Highly Sensitive Information Note (Forensics)
March 5, 2025
Active Issues (This Visit Chronic), Diagnoses and Problems
March 4, 2025
Add a This Visit Issue or Chronic Problem from a Workflow Page
Confirm a This Visit Issue or Chronic Problem Documented by Nurses from the Workflow Page
Convert a Diagnosis or Problem from the Menu
Modify a Chronic Problem from a Workflow Page
Modify a Diagnosis From the Menu
Modify a Problem From the Menu
Modify a This Visit Issue on a Workflow Page
Remove a Diagnosis from the Menu
Remove a Problem from the Menu
Remove a This Visit Issue or Chronic Problem from a Workflow Page
Resolve a Chronic Problem from a Workflow Page
February 19, 2025
Add Additional Filtering Parameters After the Primary Dynamic Worklist Setup
February 18, 2025
Create a Consult Note for Intra-Operative Frozen Section (Laboratory Pathologist)
February 4, 2025
RoomLink Troubleshooting Guide (Lions Gate Hospital)
RoomLink System Overview (Lions Gate Hospital)
January 31, 2025
Distribution of Scanned Documents and Reports to Excelleris and CareConnect
January 30, 2025
Import Documents to WQM Queue (VPP)
January 29, 2025
Create a Dynamic Worklist to Track Patients Across Encounters using the Group or Provider Filter
January 24, 2025
Sign a Saved Note (Non-Providers)
January 21, 2025
Run Documentation Validation Report in Discern Reporting Portal
Unchart or Mark a Note as In Error (Non-Providers)
January 20, 2025
Complete Violence Risk Screening Process
January 17, 2025
January 13, 2025
Review Orders and pertinent documentation in Cerner (PHC LTC Nurse)
Initiate the RC Admission PowerPlan (PHC LTC Nurse)
View and Complete LTC Move-In Nursing Assessment (PHC LTC Nurse)
Add a Secondary Endoscopic Procedure after Checked In (Sites with Full EndoPRO)
December 19, 2024
View Future Orders Workflow Page (Clinicians)
December 12, 2024
Patient Pass Workflow (PHC LTC)
December 6, 2024
December 5, 2024
December 3, 2024
Order and Review Delay Chemotherapy PowerPlan (Oncology Provider, Nurses – BC Cancer Victoria)
November 28, 2024
November 26, 2024
Change Location of Appointments from VGH Medical Infusion Clinic to UBC CBH Infusion Clinic
Peritoneal Dialysis Workflow (LTC HFH)
November 12, 2024
Add New Patients with Register Phone Message
November 8, 2024
Create a Public Health and Preventative MED Consult Note (Medical Health Officer)
November 6, 2024
October 25, 2024
Order Ambulatory Ketamine Infusion or Injection for Mental Health Indications (Provider)
October 18, 2024
Request to upload Workflow Review Materials and Skill Sharpeners to CST Cerner Help
October 10, 2024
Manage Intrathecal Baclofen Pump Refill Orders (Sunny Hill Tone Clinic)
October 9, 2024
Request Orthopedic Technician Services in ED or Inpatient Areas
Request Orthopedic Technician Services in Outpatient Areas
October 2, 2024
Import Documents to WQM Queue (FRCP)
Perioperative Antithymocyte Globulin Rabbit (rATG) Administration Surgical Workflow
September 25, 2024
Request HIM Health Records to Mark Scanned Documents as In Error
September 24, 2024
Unable to Finalize SAAnesthesia Case
September 23, 2024
View and Print Team Communication (Discoverable)
September 12, 2024
Manage Research Placenta Sample and Cord Blood Sample Collections (BC Women's Hospital)
September 9, 2024
September 3, 2024
August 22, 2024
Overview of Health Insurance Plans
August 19, 2024
Lifetime Cumulative Dosing Documentation (Pediatric Oncology)
August 16, 2024
Remove an Item from Location or Locator (Pharmacy Supply Chain)
August 15, 2024
Get Proxy Authorization for Clinic-Specific Refusal Inbox
August 14, 2024
Remove Clinic-Specific Refusal Inbox's Proxy Authorizations Taken or Granted
August 13, 2024
Schedule BCH ED Rapid Access Appointments
August 1, 2024
Ambulatory Pediatric Dermatology Phototherapy Treatment Workflow (BCH)
July 31, 2024
Manage Refused Orders in Clinic-Specific Refusal Inbox
July 23, 2024
Order BCH ED Rapid Access Referrals
July 18, 2024
July 17, 2024
July 16, 2024
Order Infliximab Infusions at BCH Medical Day Unit
Review and Complete Infliximab Trough Level Task (Nurses)
July 15, 2024
Create a Group Appointment Query List
July 9, 2024
Document Dosing Weight and Use Dosage Calculator (Pediatric Providers)
June 28, 2024
Manage Results in Clinic Inbox
June 24, 2024
Correct Appointment Information for Discharged Patient Encounters
June 20, 2024
Run Report of Appointments Automatically Cancelled (Surgery)
June 18, 2024
Manage Full Screen Documentation Views in the Patient Chart
Check-in Inpatient, with a Pending Discharge, for Inpatient Appointment
June 17, 2024
Choose the Correct Conversation and Encounter (FRCP)
June 13, 2024
Change Appointment Location for Scheduled Appointments in Scheduling Appointment Book (Surgery)
June 12, 2024
Tamperproof (Narcotic) Printing - Tips and Tricks
June 10, 2024
Order and Schedule Treatment to be Performed at RHS IV Clinic (Provider, Clerk)
May 31, 2024
Resolve Reminder Messages for Missing ED Documentation
Medical Daycare (MDC) Management of CADD Pump Workflow
May 30, 2024
Choose the Correct Conversation and Encounter (RHS)
May 29, 2024
Request Clinic Appointments (C&W)
May 28, 2024
Manage Scheduling Request List and Waitlist by Days to Target Column
Order Bone Marrow Biopsy and Aspirate Procedure (Inpatient - RHS)
May 24, 2024
Access and Modify VP Shunt Settings PowerForm
Document Phone Messages (Provider)
May 23, 2024
Order a Peripheral Inserted Central Catheter (PICC) at BC Children’s Hospital (BCH)
May 22, 2024
Vascular Anomalies Case Conference Workflow
Document Vascular Anomalies Limb Measurements
May 21, 2024
Index Specialty Diagnostics Test Result in WQM
May 3, 2024
Hospital at Home (HaH)-ED Workflows
May 2, 2024
April 10, 2024
Order Intraoperative Medication (UBC Main OR)
April 8, 2024
Order Bone Marrow Biopsy and Aspirate Procedure (Outpatient) - non-VGH
Order Bone Marrow Biopsy and Aspirate Procedure - BCH T8 OncHemBMT
April 3, 2024
Manually Add IV Medication to Discharge Reconciliation
Order Bone Marrow Biopsy and Aspirate Procedure (Inpatient) - VGH
Order Bone Marrow Biopsy and Aspirate Procedure (Inpatient) - non VGH
Order Bone Marrow Biopsy and Aspirate Procedure (Outpatient) - VGH
February 28, 2024
Order Cyclophosphamide Infusion for Multiple Sclerosis (Maintenance Treatment)
HIM Documents Status and Definitions
February 27, 2024
HIM Patient Deficiency Analysis and HIM Physician Deficiency Analysis Overview
Add Notes in HIM Physician Deficiency Analysis
Add Signature Annotation for Deficient Scanned Documents
Assign a Deficiency to Provider for Deficient Document (HIM)
Delete a Deficiency in Patient Deficiency Analysis
Place a Provider on Hold in HIM Physician Deficiency Analysis
Place Provider on Suspension (HIM)
Remove Provider from Suspension (HIM)
Set Preferences in HIM Patient Deficiency Analysis
Set Preferences and Search for Deficiencies in HIM Physician Deficiency Analysis
Update the Status of a Deficiency (HIM)
February 23, 2024
Lifetime Provider Relationships
February 7, 2024
Order Cyclophosphamide Infusion for Multiple Sclerosis (Initial Treatment)
In order to improve CST Cerner Help, we invite you to provide feedback. Please click here to open a short Survey.
