NEW HELP TOPICSAugust 26, 2026
Troubleshoot Day of Treatment Medications Ordered but Not Visible on the MAR
Save CST Cerner Applications as Favourite in Citrix StoreFront
August 25, 2026
Add Diagnosis to Favorites Folder (Provider)
August 21, 2026
724Access Downtime Viewer - Troubleshooting MAR Printing
August 7, 2026
Identify Parameters Not Met: Pre-Chemo Metrics (Oncology/Hematology/BMT Provider)
Proceed with Treatment Despite Pre-Chemo Parameters Not Met
Modify the Dosage of Chemotherapy When Pre-Chemo Parameters Not Met
Modify Arsenic Dose (VGH BMT only)
Delay Treatment until Parameters Met (BCC VA)
July 31, 2026
724 Data Check - Clinical - ED (Weekly)
July 22, 2026
Back Enter Medication Administration on the MAR (Downtime Recovery)
June 26, 2026
Downtime Registration Documentation and Forms
June 23, 2026
Request Additional Downtime MRNs and Downtime Encounter Numbers
Automated Appointment Reminder (AAR) Report Overview
June 17, 2026
Adjust Check In Dates on Discharged Encounters
June 16, 2026
Download, Complete and Print Cart Information Labels
June 15, 2026
Automated Appointment Reminder (AAR) Frequently Asked Questions
June 12, 2026
Document Fluid Loss Replacement Order (Nurse)
June 11, 2026
Place IV Fluid Replacement Order (Provider)
June 3, 2026
Use Continuous Conversations in PM Office
June 1, 2026
Document a Patient Transfer Note (Heiltsuk and Bella Coola Hospital Providers)
May 29, 2026
Downtime-724Access Quick Reference Guide (May 2026)
Downtime-724Access Quick Reference Guide for ED (May 2026)
May 22, 2026
Update Study Enrollment Identifier (ID) in Patient Protocol Manager
May 19, 2026
Order and Document Administration of Contrast (Echo Technologist, Cardiology)
May 12, 2026
Overview of Batch Scanning with Advanced Capture (HIM)
Advanced Capture - Batch Types (HIM)
Prepare Documents for Advanced Capture - Batch Scanning (HIM)
Batch Scan Documents with Advanced Capture (HIM)
Validate Batch Scanned Documents in Advanced Capture
Delete a Document or Page in Advance Capture
Rotate Page to Correct Orientation in Advanced Capture
Merge Documents in Advanced Capture
Split Document in Advanced Capture
Reject and Rescan a Document in Advanced Capture
Complete Validation Steps for Scanned Documents
May 5, 2026
Complete Violence Risk Screening Process (Medical Imaging)
Downgrade Violence Risk Alert to History of Violence Risk (Medical Imaging)
March 25, 2026
Renumber Ordered and Signed Chemotherapy Cycles
March 18, 2026
Request a Video be Posted on CST Cerner Help or Other Learning Materials
March 13, 2026
Order IV Hydration (BCC VI, VA, PG Only)
March 12, 2026
Find Disclosure Documentation Guide (PHSA)
March 11, 2026
VGH Hemodialysis Nursing Workflows
March 6, 2026
March 4, 2026
February 24, 2026
Consult BC Transplant for Solid Organ Donation
February 23, 2026
Document Percent Weight Change Using the Anthropometrics Band in Interactive View and I&O (iView)
Print a Residential Blank 31-Day MAR and PRN Sheet
February 20, 2026
Index External Diagnostics and Procedures to Patient Chart
Review Schedule Order Details in Patient Chart
February 18, 2026
Refill Prescription Order within a Multi-Phase PowerPlan (Provider)
Update a Pre-Inpatient Encounter to Residential Encounter (VCH LTC)
February 9, 2026
Add CW Medical Genetics ID PhenoTips Workflow (Lab Staff)
Add CW Medical Genetics ID PhenoTips Workflow (C&W Providers)
Modify Emergency Contact Information
Process No Additional Appointments With Me Orders (Clerk)
February 6, 2026
Patient Declines Care Workflow (BC Cancer)
View Chemotherapy History in the Patient Chart
February 4, 2026
Adjust Date and Time when Charting is Delayed
February 2, 2026
January 29, 2026
Determine What is Visible to Patients AccessMyHealth Patient Portal
Team Communication Workflow (VGH and UBC)
January 27, 2026
View Documents and Results Signing Details in the Patient Chart
January 26, 2026
Remediate and Mark Documents with PDF Attachment(s) as In Error (HIM)
January 20, 2026
View Medical Assistance in Dying (MAiD) Forms in CST Cerner
January 12, 2026
Provide In Centre Hemodialysis (HD) to Hospital at Home (HaH) Patient (VGH)
January 9, 2026
Document ED Casting (Nurse WHCC)
January 7, 2026
STAT Holiday Lab Collection Workflow (VCH LTC)
January 6, 2026
Enter Unit Collect Lab Orders and Use the Single Patient Task List to Complete Task (VCH LTC)
Automated Resident Isolation Orders and Isolation Order Workflow (VCH LTC)
Order AMB Additional Infusions Injection Inhalations Day of Treatment (Ambulatory)
December 29, 2025
Add and Remove Alerts in Tracking Shell (Hemodialysis)
December 17, 2025
Attach Documents to Message in Message Centre (Provider)
December 15, 2025
ED Bed Transfers to Endoscopy and Back to ED Workflows
December 9, 2025
November 26, 2025
AccessMyHealth Patient Portal FAQs
November 18, 2025
Add a Proxy for AccessMyHealth Patient Portal
Modify a Proxy for AccessMyHealth Patient Portal
Remove a Proxy for AccessMyHealth Patient Portal
Review AccessMyHealth Patient Portal Status and Proxy Info in CST Cerner
Send Message to AccessMyHealth Patient Portal Using Message Centre
Do NOT Send Note to AccessMyHealth Patient Portal (Pharmacist)
Do NOT Send Note to AccessMyHealth Patient Portal (Provider)
November 14, 2025
Inpatient Requiring Hemodialysis (HD) in the Ward Location Workflow (VGH)
November 12, 2025
November 7, 2025
November 6, 2025
Inpatient Requiring Hemodialysis (HD) in Outpatient HD Unit Location Workflow (VGH)
November 5, 2025
Regular Chronic Hemodialysis (HD) Patient Transfer Between HD Units
New Hemodialysis Start - Chronic Kidney Disease (CKD) Patient Workflow
November 4, 2025
New Hemodialysis Start - Acute Kidney Injury (AKI) Patient Workflow
October 29, 2025
Regular Chronic Hemodialysis Patient Workflow (VGH)
October 28, 2025
Manage Message Centre Results (Provider)
October 21, 2025
Regular Chronic Hemodialysis (HD) with a Permanent Schedule Change (VGH)
Regular Chronic Hemodialysis (HD) with a Temporary Schedule Change (VGH)
October 17, 2025
Order and Schedule Treatment to be Performed at qGH Ambulatory Care Unit
Discharge Recurring Encounters (BCC)
October 16, 2025
Order One Time IVIG Dose for Measles Post-Exposure Prophylaxis
October 15, 2025
Place Order Outside Scope of Practice (Certified Practice Nurse)
October 7, 2025
Request a Surgical Insertion of Vascular Access Using the BCH SIVAR Auto Text
Choose the Correct Conversation and Encounter (QGH)
Refuse Results in Message Centre (Ambulatory Provider)
October 6, 2025
Document Perinatal Telephone Triage Assessment (VCH and PHC only)
Peripheral Parenteral Nutrition (PPN) Rate Adjustment (VGH only)
October 2, 2025
Document Nurse Practitioner (NP) Primary Care Encounter Codes on Quick Orders Page (Texada)
September 25, 2025
View Patient Circle of Care Information (Provider, Nursing, Allied Health, Clerk)
Document Patient Circle of Care Information
Modify Patient Circle of Care Information
Insert Patient Circle of Care Information to Documentation Note
September 22, 2025
Retrieve Deleted Items from Work Queue Monitor (WQM)
September 10, 2025
Manage Result and Document Notifications (VCH Solid Organ Transplant Clinics)
September 4, 2025
August 29, 2025
Treat an Inpatient Using an Outpatient Protocol (Oncology Provider)
Order a New Outpatient PowerPlan on an Inpatient Encounter - Admission Management
Add and Update a New Outpatient PowerPlan for an Inpatient
Order a New Outpatient PowerPlan on an Inpatient Encounter - Discharge Process
Modify Existing Outpatient PowerPlans for an Inpatient setting - Admission Management
Modify an Outpatient PowerPlan for an Inpatient
Modify Existing Outpatient PowerPlans for an Inpatient setting - Discharge Process
August 12, 2025
Print Patient Form Label for the Correct Encounter to Scan Documents (BCC NA)
August 5, 2025
Register TB Services for Patients without Valid MSP Coverage for TB Chest X-ray
July 23, 2025
July 22, 2025
Ongoing Care and Orders Management Workflow (VCH LTC)
Resident Death Workflow (VCH LTC)
Resident Discharge to External Site Workflow (VCH LTC)
Resident Move-In and Admission Workflow (VCH LTC)
Transfer Resident to Hospital and Back Workflow (VCH LTC)
July 21, 2025
Place Charge Orders - Shadow Billing (Providers)
July 17, 2025
Resident Transport Workflow (VCH LTC)
ECG and Holter Monitoring Workflow (VCH LTC)
Resident Attends Outpatient Medical Daycare Clinic Workflow (VCH LTC)
Resident Goes on Pass Workflow (VCH LTC)
Admit Client to Respite Bed Workflow (VCH LTC)
July 3, 2025
Complete Indigenous Self Identification Information (Clinicians)
June 27, 2025
Add an Addendum to a Note when the Modify Button is Not Available
June 24, 2025
Complete Indigenous Self Identification Information (Clerks)
June 23, 2025
Order Lumbar Puncture for Adult Patients without Interventional Radiology Support (Ambulatory)
June 18, 2025
Create a Care Management Visit Note
June 17, 2025
Run Cancelled or Expiring Orders Linked to an Appointment or Request Report
May, 2025
April 14, 2025
Overview of Batch Scanning with Advanced Capture (HIM)
Advanced Capture - Batch Types (HIM)
Prepare Documents for Advanced Capture - Batch Scanning (HIM)
Batch Scan Documents with Advanced Capture (HIM)
Validate Batch Scanned Documents in Advanced Capture
Delete a Document or Page in Advance Capture
Rotate Page to Correct Orientation in Advanced Capture
Merge Documents in Advanced Capture
Split Document in Advanced Capture
Reject and Rescan a Document in Advanced Capture
Complete Validation Steps for Scanned Documents
April 9, 2025
March 31, 2025
Schedule an Urgent, Add-on Endoscopy Appointment (Sites with Full endoPRO)
Change Procedure on an Endoscopy Appointment (Sites with Full endoPRO)
Cancel an Endoscopy Appointment prior to Check In
March 19, 2025
Print and Fax Documents in Report Request
March 14, 2025
Add, View and Delete a Note in AccessHIM
Log a New Request in AccessHIM
Modify a Requester in AccessHIM
Print a Mailing Label in AccessHIM
Print Cover Letters in AccessHIM
Retrieve, View and Modify a Request in AccessHIM
Search a Requester in AccessHIM
Search for a Request in Request Queue in AccessHIM
View Request History in AccessHIM
March 13, 2025
Import Documents from the Notes Page in the Patient Chart
March 11, 2025
Highly Sensitive Information Notes Overview (Forensics)
Create a Highly Sensitive Information Note (Forensics)
March 5, 2025
Active Issues (This Visit Chronic), Diagnoses and Problems
March 4, 2025
Add a This Visit Issue or Chronic Problem from a Workflow Page
Confirm a This Visit Issue or Chronic Problem Documented by Nurses from the Workflow Page
Convert a Diagnosis or Problem from the Menu
Modify a Chronic Problem from a Workflow Page
Modify a Diagnosis From the Menu
Modify a Problem From the Menu
Modify a This Visit Issue on a Workflow Page
Remove a Diagnosis from the Menu
Remove a Problem from the Menu
Remove a This Visit Issue or Chronic Problem from a Workflow Page
Resolve a Chronic Problem from a Workflow Page
February 19, 2025
Add Additional Filtering Parameters After the Primary Dynamic Worklist Setup
February 18, 2025
Create a Consult Note for Intra-Operative Frozen Section (Laboratory Pathologist)
February 4, 2025
RoomLink Troubleshooting Guide (Lions Gate Hospital)
RoomLink System Overview (Lions Gate Hospital)
January 31, 2025
Distribution of Scanned Documents and Reports to Excelleris and CareConnect
January 30, 2025
Import Documents to WQM Queue (VPP)
January 29, 2025
Create a Dynamic Worklist to Track Patients Across Encounters using the Group or Provider Filter
January 24, 2025
Sign a Saved Note (Non-Providers)
January 21, 2025
Run Documentation Validation Report in Discern Reporting Portal
Unchart or Mark a Note as In Error (Non-Providers)
January 20, 2025
Complete Violence Risk Screening Process
January 17, 2025
January 13, 2025
Review Orders and pertinent documentation in Cerner (PHC LTC Nurse)
Initiate the RC Admission PowerPlan (PHC LTC Nurse)
View and Complete LTC Move-In Nursing Assessment (PHC LTC Nurse)
Add a Secondary Endoscopic Procedure after Checked In (Sites with Full EndoPRO)
2025 (Implementation Updates and Special Bulletins)
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