This topic describes the steps for CST Cerner users to send a patient portal message to AccessMyHealth Patient Portal using Message Center. It also includes optional steps to:
Attach clinical documents to the message, if needed.
Set Notify alerts on the message.
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NOTES: Care should be taken to send only the minimum required information through Message Center to the AccessMyHealth Patient Portal. Message Center should not be used for time sensitive or urgent messages. Any documents attached to messages should be reviewed to ensure that the correct patient is referenced. Portal messages can only be sent to patients whose AccessMyHealth Portal status is Yes. The portal status displays on the Banner Bar and in the Patient Information Workflow Page component.
In the Patient Information Workflow Page component, you can also view any proxies who will be able to read the message on the patient’s behalf.
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Log into PowerChart or FirstNet.
Open the patient’s chart, and ensure the correct encounter is selected to create a message.
Confirm the AccessMyHealth Portal status on the Banner Bar is Yes.
Click Communicate 
from the toolbar and select Message from the drop-down.
The New Message window opens.
Notice that patient information is automatically populated.
Select the To consumer check box (required for sending portal messages).
Note: If this box is disabled, the patient does not have access to AccessMyHealth Patient Portal and you cannot send them a message.
In the Subject field, select AccessMyHealth Portal Message.
Notice the AccessMyHealth Portal Message Note is selected in the As field.
Check the Save to Chart check box if your message is clinically relevant to be saved.
If Save to Chart is not selected, a reminder message will display.
Compose your message in the Message box.
Attach clinical documents. (Optional)
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NOTE: Clinical documents should only be attached to support visits. Prior to attaching documents to the AccessMyHealth Patient Portal, they should be reviewed to avoid sharing more information than necessary and to not include details belonging to other individuals. |
Click Browse Documents to add relevant clinical documents (e.g., Patient Discharge Handouts).
A list of clinical documents displays.
Select the appropriate documents to attach, then click OK.
The attached documents are listed at the bottom of the Attachments section.
Set a Notify alert on the message. (Optional)
When you want to receive follow up from the message, use the Notify alert. E.g. Opened - when the message is opened; Not Opened within x days - after a specified number of days without being opened.
Click Notify 
button in the New Message window.
Complete the Notify when details. This sets the alert criteria for when you want to be notified.
Click OK.
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NOTE: Notify Receipts can be viewed in the Notifications folder in Message Center.
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Review the content of the message.
Click Send.
The message is sent to the AccessMyHealth Patient Portal and becomes viewable immediately in the Portal. The patient will receive an e-mail notification they have received a new message in the portal.
The message is also saved as a new clinical document under the Note Type AccessMyHealth Portal Message Note, if the option Save to Chart has been selected.
Note Type Distribution (Excelleris/CareConnect/AccessMyHealth)
Do NOT Send Note to AccessMyHealth Patient Portal (Provider)
Do NOT Send Note to AccessMyHealth Patient Portal (Pharmacist)
Review AccessMyHealth Patient Portal Status and Proxy Info in CST Cerner
Remove a Proxy for AccessMyHealth Patient Portal
Add a Proxy for AccessMyHealth Patient Portal
Modify a Proxy for AccessMyHealth Patient Portal
Provider
Pharmacist
Allied Health
Clerks
Nurses
AccessMyHealth
Patient Portal
Message
Message Centre
Published: November 14, 2025
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